This week we sat down with our Account Manager Jade Humber to find out more about what her role entails
ðð ððēðŋðŪð
ððē ðŪðŋðē ðđðð°ðļð ððž ðĩðŪððē ðŪðŧ ðŪðšðŪððķðŧðī ððēðŪðš, ðŪðŧðą ððē ððŪðŧð ððž ððĩðķðŧðē ððĩðē ðð―ðžððđðķðīðĩð ðžðŧ ððĩðē ðīðŋðēðŪð ððžðŋðļ ððĩðēð ðąðž.
ð§ðĩðķð ððēðēðļ ððē ððŪð ðąðžððŧ ððķððĩ ðð°ð°ðžððŧð ð ðŪðŧðŪðīðēr Jade Humber ððž ðģðķðŧðą ðžðð ðšðžðŋðē ðŪðŊðžðð ððĩðŪð ðĩðēðŋ ðŋðžðđðē ðēðŧððŪðķðđð:
ðŠðĩðŪð ðķð ððžððŋ ðŋðžðđðē ðŪð ððēðŋðŪð
ðŪðŧðą ððĩðŪð ðķð ðŪ ððð―ðķð°ðŪðđ ðąðŪð ðđðķðļðē ðģðžðŋ ððžð?
"My role involves working alongside Kerax customers to find solutions for their business. This can involve identifying an off-the-shelf Kerax product to match a technical specification, or working alongside our technical team to develop a bespoke solution. The industries I cover are Packaging Waxes, Pharmaceutical, Personal Care, Equestrian, and Candle Waxes."
ðŠðĩðŪð ðŪðð―ðēð°ðð ðžðģ ððĩðē ð·ðžðŊ ðąðž ððžð ðēðŧð·ðžð ððĩðē ðšðžðð?
"Every day is different and no two customers are the same. I like finding out what the customer needs from us because each application can vary, from packaging waxes all the way to equestrian surfaces. Every day I learn something new. I enjoy going out to visit our customers, learning about their processes and how their business functions, this gives me a greater understanding of how we can work together and what Kerax can do to support them."
ððžð ðąðž ððžð ðģðķðŧðą ððĩðē ððžðŋðļ ð°ððđðððŋðē ðŪð ððēðŋðŪð
?
"The whole team is very helpful. My role involves liaising with different departments such as the Research and Development team, Manufacturing, and Logistics, to name a few. Everyone works so hard, and they go out of their way to help me and the customer with whatever we need. The business is constantly evolving, and we are always looking to the next product and identifying opportunities to innovate."
ðŠðĩðŪð ðŪðŋðē ððžð ððžðŋðļðķðŧðī ðžðŧ ðŋðķðīðĩð ðŧðžð?
"Recently I worked with a customer who was having challenges with their candle manufacturing and by looking into their processes I identified a candle wax formulation that has resulted in reducing their production time by half which was a great result."
ðŠðĩðŪð ðŪðŋðē ððžððŋ ðŪðð―ðķðŋðŪððķðžðŧð ðģðžðŋ ððĩðē ðģððððŋðē ðžðģ ððĩðē ð°ðžðšð―ðŪðŧð ðŪðŧðą ððĩðŪð ðŋðžðđðē ðąðž ððžð ðĩðŪððē ððž ð―ðđðŪð ðķðŧ ðķð?
"In the future, I would like to see the company expand into the United States on a larger scale. Kerax has invested hugely into our manufacturing facilities over the last year so we have a lot of additional capacity to upscale our operations and I would like to be more involved with our international customers. I am excited to see what the future holds for the company."
ððžðŧððŪð°ð ððŪðąðē ðŋðēðīðŪðŋðąðķðŧðī ððžððŋ ðŊðððķðŧðēðð ðŧðēðēðąð ðŪð ððŪðąðē.ðððšðŊðēðŋ@ðļðēðŋðŪð
.ð°ðž.ððļ.