This week we sat down with our Account Manager Jade Humber to find out more about what her role entails

𝗔𝘁 𝗞𝗲𝗿𝗮𝘅 𝘄𝗲 𝗮𝗿𝗲 𝗹𝘂𝗰𝗸𝘆 𝘁𝗼 𝗵𝗮𝘃𝗲 𝗮𝗻 𝗮𝗺𝗮𝘇𝗶𝗻𝗴 𝘁𝗲𝗮𝗺, 𝗮𝗻𝗱 𝘄𝗲 𝘄𝗮𝗻𝘁 𝘁𝗼 𝘀𝗵𝗶𝗻𝗲 𝘁𝗵𝗲 𝘀𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗴𝗿𝗲𝗮𝘁 𝘄𝗼𝗿𝗸 𝘁𝗵𝗲𝘆 𝗱𝗼.

𝗧𝗵𝗶𝘀 𝘄𝗲𝗲𝗸 𝘄𝗲 𝘀𝗮𝘁 𝗱𝗼𝘄𝗻 𝘄𝗶𝘁𝗵 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲r Jade Humber 𝘁𝗼 𝗳𝗶𝗻𝗱 𝗼𝘂𝘁 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘄𝗵𝗮𝘁 𝗵𝗲𝗿 𝗿𝗼𝗹𝗲 𝗲𝗻𝘁𝗮𝗶𝗹𝘀:

𝗪𝗵𝗮𝘁 𝗶𝘀 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗮𝘁 𝗞𝗲𝗿𝗮𝘅 𝗮𝗻𝗱 𝘄𝗵𝗮𝘁 𝗶𝘀 𝗮 𝘁𝘆𝗽𝗶𝗰𝗮𝗹 𝗱𝗮𝘆 𝗹𝗶𝗸𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂?

"My role involves working alongside Kerax customers to find solutions for their business. This can involve identifying an off-the-shelf Kerax product to match a technical specification, or working alongside our technical team to develop a bespoke solution. The industries I cover are Packaging Waxes, Pharmaceutical, Personal Care, Equestrian, and Candle Waxes."

𝗪𝗵𝗮𝘁 𝗮𝘀𝗽𝗲𝗰𝘁𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗷𝗼𝗯 𝗱𝗼 𝘆𝗼𝘂 𝗲𝗻𝗷𝗼𝘆 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁?

"Every day is different and no two customers are the same. I like finding out what the customer needs from us because each application can vary, from packaging waxes all the way to equestrian surfaces. Every day I learn something new. I enjoy going out to visit our customers, learning about their processes and how their business functions, this gives me a greater understanding of how we can work together and what Kerax can do to support them."

𝗛𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝗳𝗶𝗻𝗱 𝘁𝗵𝗲 𝘄𝗼𝗿𝗸 𝗰𝘂𝗹𝘁𝘂𝗿𝗲 𝗮𝘁 𝗞𝗲𝗿𝗮𝘅?

"The whole team is very helpful. My role involves liaising with different departments such as the Research and Development team, Manufacturing, and Logistics, to name a few. Everyone works so hard, and they go out of their way to help me and the customer with whatever we need. The business is constantly evolving, and we are always looking to the next product and identifying opportunities to innovate."

𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗼𝗻 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄?

"Recently I worked with a customer who was having challenges with their candle manufacturing and by looking into their processes I identified a candle wax formulation that has resulted in reducing their production time by half which was a great result."

𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝘀𝗽𝗶𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗮𝗻𝗱 𝘄𝗵𝗮𝘁 𝗿𝗼𝗹𝗲 𝗱𝗼 𝘆𝗼𝘂 𝗵𝗮𝘃𝗲 𝘁𝗼 𝗽𝗹𝗮𝘆 𝗶𝗻 𝗶𝘁?

"In the future, I would like to see the company expand into the United States on a larger scale. Kerax has invested hugely into our manufacturing facilities over the last year so we have a lot of additional capacity to upscale our operations and I would like to be more involved with our international customers. I am excited to see what the future holds for the company."

𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗝𝗮𝗱𝗲 𝗿𝗲𝗴𝗮𝗿𝗱𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗻𝗲𝗲𝗱𝘀 𝗮𝘁 𝗝𝗮𝗱𝗲.𝗛𝘂𝗺𝗯𝗲𝗿@𝗸𝗲𝗿𝗮𝘅.𝗰𝗼.𝘂𝗸.